1.Are you a factory or trading company?
A: Suntek is a professional manufacturing factory of Smart ECR, Kiosks, Smart POS, Face TerminaI, PDA Terminal and AI Recognition Terminal for 15 years, we are able to supply you with finest OEM /ODM service for your business.
2.Q: What is your warranty?
A: We offer 12-months warranty, lifelong maintenance service. Our professional engineers provide 7*24 online service.
3.Q: How fast is the recognition speed? Does it support liveness detection, and how does it prevent photo or video spoofing?
A: The recognition speed is extremely fast, typically completing recognition within two seconds, enabling "touchless access". All devices support multi-modal liveness detection technologies, such as infrared liveness, structured light, or binocular liveness, effectively preventing various spoofing behaviors like photos, videos, and masks, ensuring the security of recognition.
4.Q: Is data transmission encrypted?
A: Yes, all data transmissions, including facial data, attendance records, etc., are transmitted using encryption protocols such as TLS/SSL to ensure the security and integrity of data during transmission and prevent data leakage and tampering.
5.Q:Would you provide SDK for me?
A: Yes, we provide a comprehensive SDK (Software Development Kit) for our customers, including rich API interfaces and development documentation, making it convenient for enterprises or third-party developers to perform secondary development, quickly integrate existing business systems, or develop customized applications.
6.Q: What payment methods does your company accept?
A: We accept Main-In-China online orders, PayPal, T/T, LC, Western Union, Money Gram, etc.
7.Q: What are the shipment terms and delivery time of your company?
A: Well, it depends on the quantity of your order. As you know, we need time to manufacture the machines but mostly, the shipment time is 3-15 working days after delivery. As for detailed cost, it depends on your final order.
8.Q: Is the price shown on the product page fixed?
A: The price displayed is for reference only and may vary based on your specific requirements. Factors such as order quantity, customization needs, shipping terms, and payment conditions can affect the final price.